How does FW Rewards work?
FW Rewards is a points-based program where members can earn points by checking-in, referring friends and more! Members can redeem their points for awesome prizes, including 1-month upgrades, FW merchandise, and personal training sessions, among other things.
How can I join FW Rewards?
The FW Rewards Program lives in the FW Mobile App and is available to all active FW members. To join, all you have to do is download the app, create an account and start checking into the club via the app's barcode to collect points!
How do I collect points?
You can collect points by taking various actions, like installing the FW Mobile App, updating profile information, referring a friend, or checking into the club via the app's barcode. Plus, get a birthday bonus!
How can I update my profile information in the FW Mobile App?
It can be done with a few steps! Open the FW Mobile App, click on your profile icon and select App Profile to make any updates.
How do I refer a friend to earn points?
In the FW Mobile App, click on 'Refer a Friend', then use the "Add Friends" to share a free week with a buddy from your contact list!
I referred a friend in-club, not using the FW Mobile App. Will I get referral points?
To be eligible for referral points, the referral must be made through the FW Mobile App by clicking 'Refer a Friend' and using the "Add Friends" button.
Do I have to use the app to earn points when checking-in to the club?
Yes, in order to collect points by checking into the club, you must use the barcode feature inside the FW Mobile App, or the associated Apple Wallet or Apple Watch features.
How are points calculated?
The points are automatically calculated and applied in the FW Mobile App based on actions you've completed, such as installing the app, updating profile information, checking into the club via the app's barcode, or referring a friend.
How do I check my total points?
Your total points collected are displayed in the FW Mobile App in the Rewards Tab.
I've checked into the club multiple times but my total points didn't update, what should I do?
To start accumulating points, you must tap the Rewards widget in the FW Mobile App and follow the prompts! Ensure you have Location Services turned on and set to "While Using App".
I referred a friend but my total points didn't update, what should I do?
It can take up to 48 hours for some points to be applied. After taking any eligible action, we recommend waiting 2 days for points to be applied. In case the total points doesn't update after 2 days, please email digitalsupport@egym.com
How can I use my points to get prizes?
When you have enough points to redeem a prize, click on the 'claim reward' button. This will save your prize under My Rewards. When you're ready to collect your chosen prize, click on the 'redeem' button and show the screen to any FW Staff at the front desk to collect your prize!
Do my points expire?
No, your points never expire! As long as you're an FW member, your points will accumulate until you decide to redeem a prize!
Can I lose my earned points?
In some circumstances, Fitness World reserves the right to revoke points from members not in good standing or in violation of their membership agreement.
